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Help and support

System health

Check the status of PaymentsPlus and other Qvalent products.

Technical support

If you're an existing PaymentsPlus customer you can contact our Technical Support Helpdesk.

Reset password via email

To reset your password, click Reset My Password for Westpac customers and Reset My Password for St. George customers. You will be asked to verify your email address and the security questions that you entered the first time you signed in

Ask your administrator to reset your password

Your administrator should:

  1. Sign in to Product.
  2. Click on Administration
  3. Click on Manage Users.
  4. Select your user.
  5. Click "Reset Password".

You will receive an email with your login name and password.

Contact Westpac

If you are unable to do either of the above options, you can request Westpac identify you and send an email to paymentsplus@qvalent.com for Westpac customers and paymentsplus-stgeorge@qvalent.com for St. George customers.

You can contact your relationship manager, client enquiry manager or call 1300 325 402.

See the User guides section of this page for a list of the available guides. You can contact your relationship manager, client enquiry manager or call 1300 325 402.

To add accounts, products or users, phone contact your Relationship Manager or Client Enquiry Manager.

To add or update users, refer to the PaymentsPlus User Guide. Please contact your company administrator.

To close a facility, contact your Relationship Manager or Client Enquiry Manager.

To report a security vulnerability or concern, email security@qvalent.com.

Westpac Privacy Statement

Privacy Statement (for individuals whose personal information may be collected - in this clause referred to as "you"). All personal information we collect about you is collected, used and disclosed by us in accordance with our Privacy Statement which is available at Privacy Statement or by calling us through your relationship manager or Westpac representative. Our Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You do not have to provide us with any personal information but, if you don't, we may not be able to process an application or a request for a product or service.