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Payment response/status codes

This page contains the list of response/status codes which appear in PaymentsPlus categorised by the payment type that they correspond to.

Common status codes

These status codes may appear for all payment types.

Status Code Description
New Payment processing, awaiting response from external system.
E01 INVALID RECORD ID NUMBER
E02 INVALID CURRENCY FOR THIS
E04 INVALID PAYMENT METHOD
E06 INVALID PAYMENT AMOUNT
E07 ZERO PAYMENT AMOUNT
E08 NEGATIVE PAYMENT AMOUNT
E09 EXCESSIVE PAYMENT AMOUNT
E10 MISSING PAYEE NAME DETAILS
E11 INVALID PAYEE NAME DETAILS
E12 MISSING PAYEE ADDRESS
E13 INVALID OR MISSING BSB DETAILS
E14 INVALID ACCOUNT DETAILS
E15 MISSING ACCOUNT DETAILS
E16 MISSING PAYEE NAME DETAILS
E17 INVALID PAYEE NAME DETAILS
E18 FAX NUMBER MISSING
E19 PAYEE ADDRESS MISSING
E20 CHEQUE NUMBER INVALID
E21 MISSING PAYEE NAME DETAILS
E22 INVALID OR MISSING BILLER CODE
E23 ZERO BILLER CODE
E24 MISSING CUSTOMER REFERENCE NUMBER
E25 MULTIPLE "03" BPAY RECORD
E26 MISSING "03" BPAY RECORD
E27 EMAIL ADDRESS ERROR
E28 EMAIL ADDRESS MISSING
E29 DUPLICATE CHEQUE NUMBER
Q01 Supplier does not exist
Q02 Invalid buyer bank account provided
Q99 Unknown payment error

Australian Direct Entry status codes

Status Code Description
G WBC Exception Processing released successfully
R WBC Exception Processing Error - see description
C WBC Exception Processing - Cancelled
D WBC Exception Processing - Recalled
1 Invalid BSB Number
2 Payment stopped
3 Account Closed
4 Customer Deceased
5 No Account/Incorrect Account\#
6 Refer to Customer
7 No form PDC held
8 Invalid User ID Number
9 Other

BPay status codes

Status Code Description
B00 ACCEPTED BPAY TRANSACTION
B06 BILLER CODE NOT NUMERIC
B07 BILLER NOT FOUND
B12 SERVICE CODE NOT NUMERIC
B15 CRN NOT PRESENT
B16 CRN CONTAINS OTHER THAN NUMBERS AND SPACES
B17 CRN INVALID
B22 ADDITIONAL CRN CONTAINS OTHER THAN NUMBERS AND SPACES
B26 BPAY PAYMENT METHOD NOT VALID
B41 BPAY AMOUNT LESS THAN MINIMUM
B42 BPAY AMOUNT EXCEEDS NORMAL UPPER LIMIT
B43 PAYMENT AMOUNT NOT NUMERIC OR SPACES
B61 BPay amount does not match amount on bill
B62 Date entered is after expiry date of the bill
B87 NOT SUFFICIENT FUNDS
B88 PROBLEM IN MEMO POST

Australian cheque status codes

Status Code Description
ISS Cheque Issued
PRS Presented Cheque
STOPPED Cheque Stopped
CSR Cheque Stop Requested
CNC Cancelled Cheque
Q03 Cheque numbers must be provided
Q04 Cheque numbers must not be provided

RTGS and OTT status codes

Status Code Description Details
PROCD Processed, completed
RJCTD Rejected Where the RJCTD status also includes the status description of either
"EPayment cancelled – please contact Westpac on 1800 632 308 for more info" OR
"Payment cancelled – please contact Westpac on 1800 632 308 for more info"

Payments (in some circumstances) can be rescheduled for the next business day or cancelled. Please don’t resubmit payments (unless confirmed that funds have not been debited). Please contact Westpac on 1800 632 308 for more info.

New Zealand Direct Entry status codes

Status Code Description
SUCCESS Completed successfully
R WBC NZ Exception Processing Error - see description
DISHONOR Dishonor

Osko status codes

Status Code Description Customer Action
ACSC ASC - Accepted settlement completed No action required
ASIP ASIP - Accepted Settlement in Process No action required
RJCT QVxx - Bad request Contact support desk to confirm issue has been resolved and then resubmit
RJCT ABxx - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT AC01 - Invalid Creditor Account Customer to check payee account and send new payment if applicable
RJCT AC02 - Invalid Debtor Account/Invalid Creditor Account Customer to check payee account and send new payment if applicable
RJCT AC03 - Invalid Debtor Account/Invalid Creditor Account Customer to check payee account and send new payment if applicable
RJCT AC06 - Invalid Debtor Account/Invalid Creditor Account Customer to check payee account and send new payment if applicable
RJCT AC07 - Invalid Debtor Account/Invalid Creditor Account Customer to check payee account and send new payment if applicable
RJCT AC14 - Account exists but cannot accept funds Customer to check payee account and send new payment if applicable
RJCT AC18 - Invalid Debtor Account Contact support desk to confirm issue has been resolved and then resubmit
RJCT AC26 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT AC27 - Invalid Creditor Account Customer to check payee account and send new payment if applicable
RJCT AC29 - Invalid Creditor Account Customer to check payee account and send new payment if applicable
RJCT AC30 - Creditor Account is closed Customer to check payee account and send new payment if applicable
RJCT AC34 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT AG03 - Account is not reachable for an Osko payment Customer to check payee account and send new payment if applicable
RJCT AG04 - Unable to process payment. Please contact us for further information. Customer to check payee account and send new payment if applicable
RJCT AGNT - Account is not reachable for an Osko payment Customer to check payee account and send new payment if applicable
RJCT AMxx - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT AV04 - Insufficient Funds Customer to verify debit account and resubmit payment when funds are available
RJCT AV05 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT BE06 - Account does not exist or exists but cannot accept funds. Contact support desk to confirm issue has been resolved and then resubmit
RJCT BExx - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT CH21 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT DE32 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT DT02 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT ED06 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT FFxx - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT PV25 - Payment amount exceeds interim payment limit Contact support desk to confirm issue has been resolved and then resubmit
RJCT RC05 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT RRxx - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT Syxx - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT TD03 - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT TExx - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
RJCT TFxx - Unable to process payment. Please contact us for further information. Contact support desk to confirm issue has been resolved and then resubmit
Westpac Privacy Statement

Privacy Statement (for individuals whose personal information may be collected - in this clause referred to as "you"). All personal information we collect about you is collected, used and disclosed by us in accordance with our Privacy Statement which is available at Privacy Statement or by calling us through your relationship manager or Westpac representative. Our Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You do not have to provide us with any personal information but, if you don't, we may not be able to process an application or a request for a product or service.