Technical support

Need help with PaymentsPlus? Try the sections below, or contact us for assistance.

Sign in help

Reset password via email

To reset your password, click Reset My Password.

1. You will be asked to verify your email address and the security questions that you entered the first time you signed in.
2. You will be sent an email with your login name and a temporary password.

Ask your Administrator to reset your password

Your administrator should:

1. Sign in to PaymentsPlus.
2. Click on Administration
3. Click on Users.
4. Select your user.
5. Click "Reset Password".

You will receive an email with your login name and password.

Contact Westpac

If you are unable to do either of the above options, you can request Westpac identify you and send an email to paymentsplus@qvalent.com.

You can contact your relationship manager, client manager or call 1300 325 402 from Australia or +61 2 4951 0003 from outside Australia.

Application support

For support processing payments:

• Payment processing.
• Payment status codes.
• Payment currencies.
• Payment cutoff times.
• Processing international payments.
• International data limitations.
• IBAN's and routing codes.
• User guide.

For additional modules:

• Payee portal.
• Supplier finance.

API and integration support

See the Payment processing integration guide. This guide details the way in which you can send payments into PaymentsPlus and file formats you can use to reconcile.

PaymentsPlus REST API:

• Refer to the REST API reference.
• See the Tutorials for help developing with the REST API.
• Refer to the Change-log for recent updates.

Adding accounts or modules

To add accounts, products or users, phone contact your relationship manager or client manager.

Adding users

To add or update users, your administrator should::

1. Sign in to PaymentsPlus.
2. Click on Administration
3. Click on Users.
4. Click "Create New User".

Close a facility

To close a facility, contact your relationship manager or client manager.

Report a security concern

To report a security vulnerability or concern, email security@qvalent.com